Job Title: Persistency_ Executive/ Sr Executive

Function: Customer Retention

Eligibility: Graduate with 2 to 5 years of relevant experience.

Location: Pune ( Koregaon or FC Road – Bank of Maharashtra Branch )

Package: 3.5 to 4 Lakhs CTC + Monthly Incentives (as per the performance)

Main Priorities:

• Managing, preparing & sharing Reports / MIS with the stakeholders for BOM Persistency
• Need to do End-to-end coordination between BOM head-office, branches and Aviva on Renewal & Persistency Ops
• Implement processes and systems to support the BOM retention operations
• Combine Bank & Aviva data for meaningful inputs to Core team ( Aviva Retention/Sales & BoM)
• Understanding Insurance policy renewals and collections
• Interacting with the customers and retain the customers
• Identifying the opportunity areas & developing them to support the target achievement
• Maintain record of the interactions with the customer

Key Skills:

1. Excellent Data Analysis and Interpretation Skills
2. Insurance Knowledge
3. Good knowledge of customer service & processes
4. Ability to manage agitated customers
5. Customer orientation
6. Listening skills

Apply now or share cv on mail at nk.jain@meravyapaar.com or what’s app to 8010280101

Tagged as: customer service, renewals, retention executive, senior executive