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The Future of BPO in India
In the recent years, India has emerged as a hot destination for BPO Sector. The success is due to the fact that in India, large number of resources with fluency in English and hardworking attitude is present.
Countries like Philippines are emerging as a low-cost rival as an alternative to India for BPO business. India has to watch out for competition from other countries as the industry is maturing and hence wages of the workforce are going up.
Indian BPO Companies can branch out into Ties II & III cities as wages of resources there are competitive and also the skilled workforce that exists in these cities can be tapped too.
Indian BPO industry has to realize that since the industry is maturing, profit margins and return on investment reach a plateau. Indian BPO sector has to innovate and move up the curve.
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